Who do you serve?

Where has customer service gone? And, will it ever make a comeback?

Lisa Speaks:

My friend, Tara, and I always talk about bad customer service experiences we have. Sadly, we have alot of them to talk about, frequently.

Tara and I met at teens working at a music store in York, PA. We learned all about customer service through this experience. We learned that customers are NOT always right. That's absurd. However, you need to learn how to TREAT THEM right if you plan to ever work with them in any capacity.

A recent example: I was waiting in line at Rite-Aid in Pittsburgh and the youthful employee at the photo register was staring at me. I raised my eyebrows and asked "are you open?" He said, "that's why I'm staring at you." Nice. I ask you- is this good or bad customer service?

On the counterside of this: I was flying from Pittsburgh to Denver and went into L'Occitane to pick up a travel size perfume. The woman behind the counter began a pleasant conversation with me and when she learned I was headed to the mile-hile city, she loaded me up on samples to keep my skin hydrated. I will visit her on every trip outbound from Pittsburgh- and I can call her and have my order delivered - at no charge.

Your Coach Speaks:

Define customer service. Have your employees define it. Is it part of your value, mission or principles statements?

Use the Mystery Shopper/Client. Have someone call or visit with you business and see what level of service they receive.

Talk to employees about why client relations are important to the sustainability to the business.

Evaluate your own interactions with clients and potential clients. Are they spectacular? Or are they mediocre?

Ask yourself- why do people choose me over my competitors? Why should they?

What do you know about your clients? When is the last time you touched base with them? Do you reward them for their referrals?

Call me. Let me help you achieve excellent customer service today.

What are your values?

What are your values?

What do you value?

How do your values play out in your business?

When I coach people on their long-term plans I talk with them about what is most important to them. What legacy do they want to leave? Why? And, how do they plan to do so?

Have you lost yourself in your work? Are you living each day with the values that are most important to you? If you are NOT, STOP. Re-evaluate the journey you are on.

I'm not here to judge how my clients choose to live their lives. I'm here to help them live better- as defined by them!

I love that. It keeps things interesting. And, one of my values is to keep things lively in my life.

Cheers. Live Well.

Lisa Spahr- your life coach for better living!